Copenhagen has a handful of 5-star hotels, and one of the newest is Villa Copenhagen. The hotel opened its doors in the summer of 2020, in what was previously Denmark’s main post office. According to the hotel’s website, Villa Copenhagen focuses on sustainable luxury with innovative and informal services tailored to each individual guest.
Villa Copenhagen: Location
Villa Copenhagen has an unbeatable location next to the Central Station and the Tivoli amusement park. By train it only takes a few minutes from the airport, and you can walk to most of Copenhagen’s attractions from the hotel.
Villa Copenhagen: First impressions and welcome
We arrived at Villa Copenhagen by train from Kastrup Airport and were immediately impressed by the grand building right next to the train station.
Our great first impression was confirmed when we entered the lobby. The airy room with generous ceiling height was beautiful, stylish, and modern designed.
The reception was staffed by a friendly employee. The check-in process was more on the efficient side than thorough and informative, and we would have appreciated a little more information about the hotel and its facilities.
Since Villa Copenhagen focuses on informal service, there were no bellmen offering to help with luggage. We had no problem taking care of our luggage ourselves, but some guests might expect this service when checking into a 5-star hotel.
Villa Copenhagen: Superior Plus King room
Villa Copenhagen has a variety of different room categories. We had booked a superior room but were upgraded to a superior plus king room. According to the description, this room had a little extra space compared to a regular superior room, but it was still relatively compact.
However, the comfort of the room was impeccable. The king size bed was one of the most comfortable beds we have ever slept in, and we would have gladly taken it home with us if we could. In front of the bed was a large TV, and using the remote control we found most of the hotel information we did not get during check-in.
Furthermore, the room was furnished with a sitting area consisting of a table and two chairs, a bench, and a multifunctional piece of furniture that housed the minibar.
The minibar had a good selection, and we thought the prices were quite fair.
The air conditioning and the internet worked well without any problems. The coffee machine had coffee pads from Illy, and we found a kettle in the drawer along with the safe. Other amenities we also appreciated were the umbrella, steamer, and fluffy bathrobes. Last but not least, the cleanliness of the room was impeccable.
The bathroom, like the rest of the room, was not very large, but the fantastic rainfall shower made up for that. The bathroom products added a great finishing touch with their wonderful forest scent.
Villa Copenhagen: Breakfast
While our room at Villa Copenhagen felt like a peaceful oasis we did not want to leave, the breakfast room unfortunately had quite a different environment.
For infection control reasons, we were asked to book a time slot for breakfast. We were therefore surprised to find the breakfast room teeming with life and far more guests than we had expected. We had been looking forward to enjoying a relaxing breakfast, but that didn’t happen. Villa Copenhagen has a total of 390 rooms, and the breakfast room seems to be dimensioned based on the large number of guests who can stay at the hotel at the same time.
The large room gave us a canteen feeling that we do not think fits in with the gorgeous design of the rest of the hotel. With so many people gathered there, breakfast was a chaotic start to the day. It also did not help that the employees struggled to keep the dishes filled with food the first day. However, this was far better the second day of our stay.
As for the food itself, it was of high quality, but we felt the selection was somewhat narrow. The most common dishes at a hotel buffet were there, but we would have liked to see some slightly more exciting elements included in the offerings.
The most positive thing about the breakfast was without a doubt the baked goods from Rug — the hotel’s own bakery. The scrumptious pastry with poppy seeds still makes our mouths water when we think about it. The coffee and juice also tasted very good.
Villa Copenhagen: Courtyard Bar
The lobby bar at Villa Copenhagen, called the Courtyard Bar, serves a variety of light snacks and meals. We ordered grilled panini and triple cooked fries, and thought the simple meal was tasty.
Villa Copenhagen: Kontrast and T37
Kontrast is Villa Copenhagen’s brasserie. As the name suggests, it focuses on contrasts. The menu includes sustainable meat and fish, produced by local farmers. In addition, they have a zero waste philosophy.
Villa Copenhagen also has a wine and cocktail bar called T37. Like Kontrast, T37 also serves sustainable and locally sourced produce.
Unfortunately, we did not get to test either Kontrast or T37 but we hope to be able to visit both during our next visit to Copenhagen.
Villa Copenhagen: Swimming pool and sauna
One of Villa Copenhagen’s greatest amenities is the swimming pool. It is 25 meters long and heated throughout the year. The heating is of course sustainable, using the excess heat from the air conditioning in the hotel.
To use the swimming pool and pool area, you must reserve time in advance. Thirty minutes are included for free for each night you stay at the hotel. If you want to book additional time, this costs (at the time of writing) 65 DKK per half hour. Access to the sauna is included with the swimming pool.
We did not find it very tempting to go for a swim when we visited Villa Copenhagen in October, but despite the chilly weather, the pool attracted many guests throughout the day. It is therefore advisable to reserve time well in advance if you want to take advantage of the opportunity for a dip during your stay.
Villa Copenhagen: Fitness room
The fitness room at Villa Copenhagen is not particularly large considering the size of the hotel. Guests can train for free and do not need to book in advance. Despite this, the gym was never full the times we stopped by. The equipment was of high quality and consisted of a variety of cardio machines and free weights.
Villa Copenhagen: Service
As mentioned at the start of this review, Villa Copenhagen describes itself as an innovative hotel with informal and tailored service. The question is, do they live up to their own marketing?
Unfortunately, we experienced very little tailored service. All staff members we spoke with were pleasant and nice, but the service was definitely more efficient than personal. Since the hotel has close to 400 rooms, this may come at no great surprise. Considering that the hotel has 5 stars, we still think that it should strive to offer a slightly more premium customer experience.
Instead, the front desk seemed chronically understaffed, and there was almost always a queue of guests waiting to check in or out. When we arrived at the hotel, the check-in went quickly and smoothly, but when we wanted to check out, there were so many people in line that we chose to use the self-service solution that was available in the lobby. Luckily this worked fine.
Worse, however, was that the hotel was difficult, or rather impossible, to get in touch with via both e-mail and SMS. We had sent an inquiry by e-mail well in advance of our stay, but we never received a reply. Nor was the SMS we sent through the hotel’s messaging service during our stay answered. We don’t think this is good enough for a hotel in the luxury segment.
Having stayed at Villa Copenhagen, we have some mixed feelings. We fell in love with the gorgeous and stylish interior of the hotel, and not least the very comfortable room. Furthermore, the location and facilities are very good. Not many city hotels boast an outdoor swimming pool, and in the summer it must be wonderful to enjoy a few lazy hours on Villa Copenhagen’s terrace.
We still believe that the hotel has potential for improvement, especially when it comes to breakfast and service. The breakfast room could use some redecorating and we would like to see the buffet offer a wider selection of food. More importantly, the front desk should be better staffed so that guests can get faster help with check-in and check-out as well as answers to e-mails and SMS.
That said, we will definitely return to Villa Copenhagen. When we do, we’re crossing our fingers for an experience that corresponds even more with the relatively high price level. Today we think that the hotel deserves 4.5 of its 5 stars, during our next visit we hope to be able to agree with all 5 stars.